COVID-19

At the Kassandra Bay Hotels Collection, we want you to be able to keep enjoying and having memorable experiences in Skiathos in spite of the new circumstances that the pandemic has brought into our lives. For this reason, having as great allies our skillful staff with their exquisite services and our valuable guests that keep supporting us with their preference and trust, we chose to operate against the troublesome times. 
          
Although tourism looks a little different right now, the ability to dream, explore and travel is more important than ever for us and to be able to do so safely with peace of mind. In these extraordinary times, we are and will continue doing everything we can to provide a safe and enjoyable stay for our guests whilst also offering the exemplary service for which we are known.
                           
For the next season, we want you to know that our foremost priority is, once again, to support the health, safety and well-being of our customers, our staff and our community. Having surpassed the challenges presented by the COVID-19 pandemic, we are fully prepared to provide you a safe, carefree stay and wonderful vacations at magnificent Skiathos.

 
Throughout its journey, the Kassandra Bay Hotels Collection has shown respect and care for its guests, its people, and its partners. We have developed strong bonds with each other based on trust, mutual respect, and understanding.
 
After several months of uncertainty, the sky is getting brighter and travel will soon be possible again. We look forward to welcoming our beloved guests again for a stay that is memorable and safe, when we open our doors on Saturday, July 18th for another amazing summer in Skiathos.
 
Your safety is our priority – COVID 19 Announcement
 
The wellbeing of our guests, partners, employees, and the local community is our highest priority, and you can be assured that health and safety has our complete attention.
Our plan foresees all measures and procedures across all hotel departments in accordance with governmental guidelines and new safety standards and hygiene protocols.
We will be welcoming our guests always keeping the safety distances.
 
Things will be a little different on your upcoming visit. We are constantly following the latest government guidelines, as well as the World Health Organization's best prevention practices.
In order to help you adjust to the new conditions of hygiene standards please read carefully our frequently asked questions with answers.

Check-in/ Check-out

  • Will there be contact with the reception during check-in?
Pre-check in service is now available. Alternatively fast check in will take place at 2 different points at the reception area, under the guidance of its staff.
  • Is check-in and check-out conducted at the same time?
Standard check-in is now at 16:00 and check-out is at 11:00 so that the procedures can be carried out safely and ensure additional time for the thorough cleaning of the rooms
Mobile check in is available on our website and can be done prior to arrival, self-check in processes with use of tablets will be available at front desk.

Transactions
  •  Can I pay in cash?
Daily consumptions will be charged to your room bill. You may settle the balance by debit or credit card upon departure. Draft invoice will be available via email upon request at Front Desk.

Social Distancing
  • How are you safely managing social distancing?
Social Distancing is a necessary practice in our hotel’s public settings. We have rearranged our lobby and other common areas to help to this direction. So, please be mindful of other guests and keep a 2-meter distance. Discreet floor stickers are placed in where required in order to maintain social distance. Tables and chairs in all restaurants and bars are distributed, according to the Greek legislation. Also, all breakfast, lunch and dinner meals in main and a la carte restaurants require advance booking. Booking lists will only allow a certain number of clients per time slot.

Lifts
  • If there are lifts, are you keeping the lift keys sanitised & how many guests are allowed per lift?
Elevators can only be used by one person or same room tenants at a time. It is recommended to use the stairs for the first 2 floors.
Disinfection Dispensers are available outside the lifts.

Rooms / Housekeeping
  • How many times will I receive housekeeping services and linen changing?
Daily housekeeping service is to be avoided. Rooms will be cleaned every two days, along with change of linen and towels. Should you prefer daily cleaning frequency please inform Front Desk. Housekeeping staff will use personal protective equipment and uniforms. Guest rooms will be deep cleaned and disinfected on check in. In order to obtain better cleaning and hygiene standards, all kinds of decorative objects (pillows, bed runners), as well as basic equipment like magazines, laundry bags, bathrobes, decoration pillows & covers will be removed from guests’ room. Wherever possible print collaterals are replaced by digital documents & services
  • Will mini bar service and tea & coffee making facilities be available in my room?
Mini bar service is temporarily stopped as a standard procedure. Room service will run as normal. Tea & Coffee making facilities will not be available.
  • How are you deep-cleaning regularly multi-use items, such as keys, key cards and safes, TV remotes and light switches?
All multi-use info material will be discontinued and will be available digitally on the website or  the room TVs.
Key cards and keys will be disinfected and given to the guest and will not be given back to the reception until check out. TV & AC controls will be sanitized, before every arrival.

Guests’ health
  • Are you giving every guest a temperature check to make sure no one staying there is sick?
Random temperature check will be carried out at restaurant entrances or reception, and we will normally follow the Action Plan enforced by the legislation of the Hellenic Ministry of Health that recommends a dedicated doctor that will drive the procedure if any guests develops symptoms of COVID- 19.
  • What is the standard procedure of the hotel if a guest is suspended with COVID- 19?
We will follow the Action Plan as per the legislation of the Hellenic Ministry of Health.

Swimming Pools and Beaches
  •  What are the procedures and measures at the hotel's swimming pools and beaches
There will be reduced capacity of sunbeds on beach & around the pools to meet new required distances. According to the pre-determined protocols, the umbrellas around the pools will have an increased distance between them and the sunbeds will be at least 2 meters away from each other to each direction. The distance between the umbrellas on the beaches will be greater, with a minimum of 3 meters to each direction. There will be controlled number of swimmers at the pools so we therefore ask for your cooperation. In the pools, is allowed one person per 5 sq. m. of water surface.Before and after using swimming pools, clients must take a shower. It is recommended to wash your feet, before entering the pools, as well as the constant use of anti-slip flip flops outside. Please do not use swimming pools, in case of skin conditions, for example extensive abrasions or open wounds. 
Beach service is temporarily stopped. Please help yourselves at the pool bar.

 Staff
  • What are the basic hygiene standards that the staff will follow?
Every Hotels staff Team Member will strictly comply with the basic protective measures against COVID-19 announced by the World Health Organization (WHO) and the Hellenic Ministry of Health. All Team Members have received training for their health monitoring and the hotel is following staff’s medical screening procedure.

 Food & Beverage
  • Will breakfast be held for all guests at the same time?
When occupancies are low, guests will be free to enter the breakfast area at any time during breakfast hours. When occupancies increase, there will be pre-determined time zones for breakfast. Guests will need to book the preferred time zone in advance by informing our Front Desk agents.
  • Will there be limited seating arrangement during lunch or dinner in restaurants?
Yes, based on the COVID health and safety standards, tables and chairs in all F&B departments are placed, according to legislation and will result in reduced capacity of restaurants
  • Will hotel buffet breakfast be operating as normal?
Yes, it will. Kitchen Team Members will assist you, to be served from the buffet.
Our breakfast will still be served on buffet style with more emphasis on individual portions as well as packaged products where possible. For that reason, additional safety measures will be introduced which must be followed by both guests & employees. The Staff will clean and disinfect all buffet surfaces, according to our reinforced cleaning and sanitation plan.  
In addition, hands’ disinfection is mandatory upon entry. Guests may be subject to temperature control. Cutlery will be on the tables. Cutlery will be replaced with increased frequency and strict hygiene and distance measures will be applied by employees.
  • Will restaurants and bars be operating as normal?
Yes, they will. A reservation may be required, through the reception desk. Please note that all cutlery, crockery and glassware will be washed and disinfected in high temperatures and finally, all trays and other service equipment will be disinfected after each use. Our Restaurant Team Members will serve you, using appropriate maskE-menus will be available for guests
  • What is the philosophy of our chef and the restaurants this summer?

This year’s menu promotes the Greek culinary heritage and our effort is to connect our values guest with the gastronomical wealth of Greece. Simple ingredients will be used to create healthy plates from our kitchen.  For the time being only our a la carte restaurant will be in operation for lunch and dinner. Any clients booked on half board basis will enjoy a la carte dinner or buffet style dinner again depending on hotel’s occupancies.

  • Will room service be operating as normal?

Yes, it will. Service fees apply.

Public Areas

  • What are the measures taken in public areas?

There will be reduced capacity in public areas – including beach & pools – to meet new required distances. Visible signs will be available to keep distances while approaching a service station (bar) or help desk (reception). Hand sanitizing stations can be found at convenient locations in our facilities. Use of personal protective equipment by the personnel as required and frequent cleaning of high traffic areas such as corridors, staircases, elevators

Gym/ Spa

  • Will the gym and the spa operate?

No, the gym and Spa will not be operating this season, under Greek legislation.
 
Disclaimer: At Kassandra Bay Resort, we are continuously monitoring the development of the COVID-19 outbreak and have set the well-being, health and safety of our staff and guests as our top priority. We fully comply with the guidelines of competent health authorities and have put in place preventative measures to reduce the spread of COVID-19. However, we cannot guarantee that our guests will not be exposed to the virus. Guests are requested to take self-protective measures and adhere to the covid-19 relevant house-rules to minimize any exposure to the virus. By visiting Kassandra Bay Resort, guests acknowledge the contagious nature of COVID-19 and the risk of exposure or infection by COVID-19. Kassandra Bay Resort does not accept any liability and guests agree to withhold Kassandra Bay from any claims of any kind arising out of, or relating thereto.
Hotel Operations Policies: We are taking responsible actions to protect our people and guests during their stay with us. Within this unique sanctuary, we have created a new set of house rules for your safety, accompanied by sanitization protocols, safety methods and operational procedures. For all intents and purposes, we provide full information on the limited or restricted offering of summer 2020, thus no claims or requests for discounts can be accepted due to these adjustments, which are in place for the welfare and safety of all guests and staff.
Illness management & Testing:  For your safety we reserve the right to ask for COVID-19 diagnostic testing, upon arrival or during your stay, according to sampling plan or if contagious disease symptoms appear. In cases where sickness occurs during the stay, please notify the Front Desk staff. A specialised health care professional will attend you. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by the set protocol of the local authorities.
Personal data: Kassandra Bay Resort has developed a personal data protection policy according to EU GDPR, which includes all personal data collection and handling in order to comply with COVID-19 prevention of spread legislation and public health guidelines of the Greek Authorities

Last, we are constantly following developments in the subject, the instructions of the relevant authorities of the state, ready to take immediate additional precautionary actions.
We look forward to welcoming you soon. If you have any questions, please contact us on reservations@kassandrabay.com  


Yours sincerely
 
The Hotel Management Team

Booking 2020
Health First
2019 RECOGNITION OF EXCELLENCE HotelsCombined
8.9 Rated by Guests
Travelmyth 5 star hotels in Skiathos
Kassandra Bay Skiathos
Kassandra Bay Resort & Spa
Vasilias Beach, Skiathos, Greece, 37002
T: +30 2427024201 · +30 2427024202
Email: info@kassandrabay.com

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